CANCELLATION POLICY UPDATE (click to expand)
Effective Monday, March 21, 2022, we are implementing a new cancellation policy. Throughout 2021 we have noticed a significant increase in the number of booked appointments that were not utilized. These are appointments that have been scheduled, notifications and reminders have been sent to a client regarding their appointment day and time, and then no one shows for the booked and confirmed appointment. We call these "No Show" appointments. Missed appointments create a missed opportunity that could be used to help another pet in need of potentially lifesaving care.
Most professionals charge a fee to a client when they fail to show up for a scheduled appointment. Moving forward, we will track our "No Show" appointments. When a client has two occasions of failure to notify us of a cancellation within 24 hours of the scheduled appointment time, an examination fee will be required as a deposit to schedule any further appointments. This deposit will be applied to the cost of that day’s visit and is fully refundable if cancelled or rescheduled more than 24 hours ahead of time.
This problem translates to surgical appointments as well. Currently elective surgeries are booked out well over a month in advance, but as with standard appointments, we have noticed a sharp increase in surgery “No Shows.” Effective Monday March 21, 2022 we will be requiring a deposit of $120 to book any elective surgery. This deposit will be applied to your pet’s surgery cost and is fully refundable if cancelled or rescheduled more than 24 hours ahead of time.
Thank you for your understanding in these matters. We greatly appreciate the trust you place in us to provide your pet’s care. We look forward to continuing to serve you in 2022 and beyond, and thank you for your continued support!
Most professionals charge a fee to a client when they fail to show up for a scheduled appointment. Moving forward, we will track our "No Show" appointments. When a client has two occasions of failure to notify us of a cancellation within 24 hours of the scheduled appointment time, an examination fee will be required as a deposit to schedule any further appointments. This deposit will be applied to the cost of that day’s visit and is fully refundable if cancelled or rescheduled more than 24 hours ahead of time.
This problem translates to surgical appointments as well. Currently elective surgeries are booked out well over a month in advance, but as with standard appointments, we have noticed a sharp increase in surgery “No Shows.” Effective Monday March 21, 2022 we will be requiring a deposit of $120 to book any elective surgery. This deposit will be applied to your pet’s surgery cost and is fully refundable if cancelled or rescheduled more than 24 hours ahead of time.
Thank you for your understanding in these matters. We greatly appreciate the trust you place in us to provide your pet’s care. We look forward to continuing to serve you in 2022 and beyond, and thank you for your continued support!
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