COVID-19 POLICY UPDATE (CLICK TO EXPAND)
With ongoing concerns about COVID-19 (Coronavirus), we want to inform you about how we will maintain a safe environment for our clients and staff, while continuing to provide care for your pets. We have clients and staff family members in high risk groups (such as elderly, immunocompromised, or with underlying medical conditions), so we are asking everyone for their support and patience as we navigate this situation. Our staff has all been vaccinated, so currently we are OPEN again to in-person appointments. You can enter the building as normal and masks are not required. Our lobby has limited space for social distancing, so if you are more comfortable waiting in your car for your appointment a staff member can bring you directly into an exam room at the time of your appointment. We disinfect the rooms between each client.
Please reschedule your non-urgent appointments if you or any family member at home has had a positive test for COVID-19, has been exposed to someone who has tested positive, has traveled to an endemic area, or has exhibited ANY of the following symptoms within the past 72 hours: fever, cough, sore throat, difficulty breathing. If someone in your family is positive for COVID-19 and your pet has an urgent medical need, please contact us ahead of time so appropriate precautions can be taken when helping your pet.
If you are more comfortable, we are still offering our curbside style or drop-off appointments. If you wish to use this service, call us from the parking lot to let us know when you have arrived for your appointment. While on the phone, please also let our staff know what services you would like performed and any medical concerns you have for your pet that you would like addressed. A staff member will come outside to get your pet from the car. Our doctor will call you after examining your pet and review exam findings, concerns, diagnostics, and treatment recommendations. Payment will be collected either over the phone or curbside when your pet is returned to your vehicle. You may opt to wait for your pet's appointment to be completed or schedule a pick up time, whatever is most convenient for you. Please have all pets in carriers.
Thank you for helping us maintain our high standards for the health and safety of our clients and our veterinary team.
If any further advanced precautions are necessary, we will keep you updated. As always, please call if you have any questions or concerns. Thank you!
Please reschedule your non-urgent appointments if you or any family member at home has had a positive test for COVID-19, has been exposed to someone who has tested positive, has traveled to an endemic area, or has exhibited ANY of the following symptoms within the past 72 hours: fever, cough, sore throat, difficulty breathing. If someone in your family is positive for COVID-19 and your pet has an urgent medical need, please contact us ahead of time so appropriate precautions can be taken when helping your pet.
If you are more comfortable, we are still offering our curbside style or drop-off appointments. If you wish to use this service, call us from the parking lot to let us know when you have arrived for your appointment. While on the phone, please also let our staff know what services you would like performed and any medical concerns you have for your pet that you would like addressed. A staff member will come outside to get your pet from the car. Our doctor will call you after examining your pet and review exam findings, concerns, diagnostics, and treatment recommendations. Payment will be collected either over the phone or curbside when your pet is returned to your vehicle. You may opt to wait for your pet's appointment to be completed or schedule a pick up time, whatever is most convenient for you. Please have all pets in carriers.
Thank you for helping us maintain our high standards for the health and safety of our clients and our veterinary team.
If any further advanced precautions are necessary, we will keep you updated. As always, please call if you have any questions or concerns. Thank you!
CANCELLATION POLICY UPDATE (click to expand)
Effective Monday, March 21, 2022, we are implementing a new cancellation policy. Throughout 2021 we have noticed a significant increase in the number of booked appointments that were not utilized. These are appointments that have been scheduled, notifications and reminders have been sent to a client regarding their appointment day and time, and then no one shows for the booked and confirmed appointment. We call these "No Show" appointments. Missed appointments create a missed opportunity that could be used to help another pet in need of potentially lifesaving care.
Most professionals charge a fee to a client when they fail to show up for a scheduled appointment. Moving forward, we will track our "No Show" appointments. When a client has two occasions of failure to notify us of a cancellation within 24 hours of the scheduled appointment time, an examination fee will be required as a deposit to schedule any further appointments. This deposit will be applied to the cost of that day’s visit and is fully refundable if cancelled or rescheduled more than 24 hours ahead of time.
This problem translates to surgical appointments as well. Currently elective surgeries are booked out well over a month in advance, but as with standard appointments, we have noticed a sharp increase in surgery “No Shows.” Effective Monday March 21, 2022 we will be requiring a deposit of $120 to book any elective surgery. This deposit will be applied to your pet’s surgery cost and is fully refundable if cancelled or rescheduled more than 24 hours ahead of time.
Thank you for your understanding in these matters. We greatly appreciate the trust you place in us to provide your pet’s care. We look forward to continuing to serve you in 2022 and beyond, and thank you for your continued support!
Most professionals charge a fee to a client when they fail to show up for a scheduled appointment. Moving forward, we will track our "No Show" appointments. When a client has two occasions of failure to notify us of a cancellation within 24 hours of the scheduled appointment time, an examination fee will be required as a deposit to schedule any further appointments. This deposit will be applied to the cost of that day’s visit and is fully refundable if cancelled or rescheduled more than 24 hours ahead of time.
This problem translates to surgical appointments as well. Currently elective surgeries are booked out well over a month in advance, but as with standard appointments, we have noticed a sharp increase in surgery “No Shows.” Effective Monday March 21, 2022 we will be requiring a deposit of $120 to book any elective surgery. This deposit will be applied to your pet’s surgery cost and is fully refundable if cancelled or rescheduled more than 24 hours ahead of time.
Thank you for your understanding in these matters. We greatly appreciate the trust you place in us to provide your pet’s care. We look forward to continuing to serve you in 2022 and beyond, and thank you for your continued support!
**SCHEDULING UPDATES!!**
As of November 1, 2023, Dr. Wilkinson is back from maternity leave and seeing appointments. However, Dr. Bender is moving to Philadelphia, so we will still be limited to two doctors seeing appointments. This means that until further notice, we will no longer be seeing appointments on Saturdays so that we can accommodate more patients during the week. Technicians will be available on a limited basis on Saturdays from 8AM to 12PM for some grooming appointments, questions, boarding drop off and pick up, and medication and food pick up. We also ask that during the week you kindly give at least 24 hours notice for all medication refills. Thank you for your understanding as we work hard to get everyone seen in a timely manner!
As of November 1, 2023, Dr. Wilkinson is back from maternity leave and seeing appointments. However, Dr. Bender is moving to Philadelphia, so we will still be limited to two doctors seeing appointments. This means that until further notice, we will no longer be seeing appointments on Saturdays so that we can accommodate more patients during the week. Technicians will be available on a limited basis on Saturdays from 8AM to 12PM for some grooming appointments, questions, boarding drop off and pick up, and medication and food pick up. We also ask that during the week you kindly give at least 24 hours notice for all medication refills. Thank you for your understanding as we work hard to get everyone seen in a timely manner!
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